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Ticketing FAQs

  • ►To Purchase Tickets, click here.

    • ♦ Advance reservations are required for Ruby Falls and strongly encouraged for Rock City and the Incline Railway. 

►For COVID-19 information, please visit each attraction's website for more information. 

♦  Ruby Falls

♦  Rock City

♦  Incline Railway

Changing a Reservation Date/Time

Tickets for Rock City, Ruby Falls, and the Incline Railway can be adjusted for a different date/time. 

► For Ruby Falls changes:

Visit and follow the prompts to change your reservation.

► For Rock City and Incline Railway changes:

Log-in to your ticket account following these step-by-step instructions or following along with the video when using a mobile device or desktop computer.

* If you did not set up a password during checkout, or cannot remember your password - click the Forgot Your Password link to reset it before continuing. 

Change a Ticket Reservation using a mobile device: 

Step-By-Step Mobile Guide (PDF)

Change a Ticket Reservation using a desktop computer:

Step-By-Step Desktop Guide (PDF)


Tickets for the Lookout Mountain Attractions are non-refundable. Tickets are valid for 1 year from date of purchase, and your visit date/time can be adjusted using the instructions on this page. 


Capacity is limited at the attractions and days sell-out in advance. We recommend planning ahead and purchasing online to ensure your preferred reservation.

Still have questions? 

Please use the contact information below for the attractions directly for assistance. 

Rock City - 423-475-8991, Mon - Fri 8am - 4pm or 706-820-2531 during normal operating hours or email tickets @

Ruby Falls - 423-821-2544 during normal operating hours

Incline Railway - 423-475-8991, Mon - Fri 8am - 4pm, or 706-820-2531 during normal operating hours or email tickets @