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To learn more about each attraction's COVID-19 precautions, please click on the links below. 

Tickets to Rock City Gardens, Ruby Falls, the Incline Railway, and Battles for Chattanooga are valid for 1 year from the date of purchase. If you need to change the date or time of your reservation, our guest services team will be happy to assist you.   

Please fill out the Ticket Change/Refund Request Form below to begin this process: 

For more information about each attraction's COVID-19 protocols, please follow the following links:

Rock City Information - Rock City Gardens is now open. Advance purchase of timed-entry tickets is recommended with a limited number of tickets available on site. Face coverings are required when moving through inside areas, shops, and outside when a distance of 6 feet is not maintained within the gardens.

Ruby Falls Information - Reservations are required, and tickets are sold online only. Availability is limited, and tickets sell out quickly. Ruby Falls guests are advised to follow updated CDC recommendations for counties with a high transmission level by wearing a mask indoors and in the cave during their visit, regardless of vaccination status. Please visit responsibly and self-monitor your personal adherence to the recommendation.

Incline Railway Information - the Incline Railway is now open with limited capacity. Advance purchase of timed-entry tickets is strongly recommended. A very limited number of tickets is available onsite. Face coverings are required on the Incline cars. All boarding begins at the lower station. 

Ticket Change/Refund Request Form